Last Updated: December 13, 2023.
This Privacy Policy (“Policy”) explains the information collection, use, and sharing practices of She Fixed It Appliance Repair Service LLC (“we,” “us,” and “our”).
Unless otherwise stated, this Policy describes and governs the information collection, use, and sharing practices of She Fixed It Appliance Repair Service LLC with respect to your use of our website (shefixeditoh.com) and the services (“Services”) we provide and/or host on our servers.
Before you use or submit any information through or in connection with the Services, please carefully review this Privacy Policy. By using any part of the Services, you understand that your information will be collected, used, and disclosed as outlined in this Privacy Policy.
If you do not agree to this privacy policy, please do not use our Services.
Information We Collect
We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.
Information You Provide Directly to Us
We will collect any information you provide to us. We may collect information from you in a variety of ways, such as when you: (a) create an online account, (b) make a donation or purchase, (c) contact us or provide feedback, (d) subscribe to our newsletter. This information may include but is not limited to your name, email address, phone number, mailing address, payment information and your geographic location.
Information that Is Automatically Collected
Device/Usage Information
We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze (a) device information such as IP addresses, location information (by country and city), unique device identifiers, IMEI and TCP/IP address, browser types, browser language, operating system, mobile device carrier information, and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Cookies and Other Tracking Technologies
We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited and the referral sites that have led you to our Services; (d) enhance your user experience by delivering content specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We may also use tracking technologies in our license buttons and/or icons that you can embed on other sites/services to track the website addresses where they are embedded, gauge user interaction with them, and determine the number of unique viewers of them. If you receive email from us (such as the CC newsletter, campaign updates, or other ongoing email communications from CC), we may use certain analytics tools, such as clear GIFs, to capture data such as whether you open our message, click on any links or banners our email contains, or otherwise interact with what we send. This data allows us to gauge the effectiveness of our communications and marketing campaigns. As we adopt additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
For more information about how we use cookies, please read our Cookie Policy.
How We Use Your Information
We may use the information we collect from and about you to:
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Fulfill the purposes for which you provided it.
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Provide and improve the Services, including developing new features or services, taking steps to secure the Services, and for technical and customer support.
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Fundraise, accept donations, or process transactions.
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Send you information about your interaction or transactions with us, account alerts, or other communications, such as newsletters to which you have subscribed.
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Process and respond to your inquiries or to request your feedback.
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Conduct analytics, research, and reporting, including to synthesize and derive insights from your use of our Services.
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Comply with the law and protect the safety, rights, property, or security of She Fixed It Appliance Repair Service LLC, the Services, our users, and the general public.
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Enforce our Terms of Use, including to investigate potential violations thereof.
Please note that we may combine information that we collect from you and about you (including automatically collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Privacy Policy.
We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes.
When We Disclose Your Information
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes.
We may disclose and/or share your information under the following circumstances:
Service Providers.
We may disclose your information with third parties who perform services on our behalf, including without limitation, event management, customer support, data storage, data analysis and processing, and legal services.
Legal Compliance and Protection of Creative Commons and Others.
We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (a) to comply with legal process; (b) to enforce or apply our Terms of Use and this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) enforce our Charter including the Code of Conduct and policies contained and incorporated therein, (d) to respond to your requests for customer service; and/or (e) to protect the rights, property, or personal safety of She Fixed It Appliance Repair Service LLC, our agents and affiliates, our users, and the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
Business Transfers.
As we continue to develop our business, we may engage in certain business transactions, such as the transfer or sale of our assets. In such transactions, (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed. If any of our assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.
Google Analytics
We use a tool called “Google Analytics” to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used before coming to this site. In addition, we use Google Analytics Demographics and Interest Reporting – which gives us insight into behavior information relating to visitor age, gender and interests on an anonymous and aggregate level.
We use the information we get from Google Analytics only to improve this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Your Choices and Data Subject Rights
You have various rights with respect to the collection and use of your information through the Services. Those choices are as follows:
Email Unsubscribe
You may unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link at the bottom of each newsletter or by emailing info@shefixeditoh.com with your request.
Account Preferences
If you have registered for an account with us through our Services, you can update your account information or adjust your email communications preferences by logging into your account and updating your settings.
Children
The Services are intended for users over the age of 18 and are not directed at children under the age of 13. If we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 13, or personal data (as defined by the EU GDPR) from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.
Data Retention
We retain the information we collect for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.
Third-Party Links and Services
The Services may contain links to third-party websites (e.g., social media sites like Facebook and Twitter), third-party plug-ins (e.g., the Facebook “like” button and Twitter “follow” button), and other services. If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function. Creative Commons is not responsible for the content or privacy practices of such third party websites or services. The collection, use and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We encourage you to read the privacy statements of each and every site you visit.
SMS Terms and Conditions
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Information Collection and Use: We collect and use personal information for the purpose of confirming appointments, sending appointment reminders, and corresponding with customers regarding their appointments or inquiries via SMS. The information collected is solely used to enhance the customer's experience and ensure effective communication.
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Types of Information Collected: The following types of personal information may be collected for SMS communication:
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Full Name
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Phone Number
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Appointment Details
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Inquiry Information
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Consent: By providing your phone number and opting in to receive SMS notifications, you consent to the collection, processing, and use of your personal information for the specified purposes outlined in this privacy policy. SMS opt-in consent and phone numbers, for the purpose of SMS, are not shared with third parties or affiliates for marketing purposes.
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Message Frequency: Customers may receive SMS messages to confirm appointments, provide appointment reminders, and correspond regarding inquiries. The frequency of messages will be limited to ensure that it is relevant and necessary for the customer's engagement with our services.
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Opt-out Options: Customers have the option to opt out of receiving SMS messages at any time. To opt out, please follow the instructions provided in the SMS message or contact our customer support.
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Data Security: We prioritize the security of your personal information and employ industry-standard measures to safeguard it from unauthorized access, disclosure, alteration, and destruction.
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Third-Party Service Providers: In some cases, we may engage third-party service providers to assist with SMS communications. These providers are contractually obligated to comply with privacy laws and regulations and are restricted from using the information for any other purpose.
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Retention Period: We will retain your personal information for the duration necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Standard Messaging Disclosures:
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Message and data rates may apply.
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You can opt out at any time by texting "STOP."
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For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
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Message frequency may vary.
By using our services and opting in to receive SMS notifications, you acknowledge that you have read and understood this privacy policy.
Changes to this Privacy Policy
We will continue to evaluate this Privacy Policy as we update and expand our Services, and we may make changes to the Privacy Policy accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your information. If we make material changes to this Privacy Policy, we will provide you with notice as required by law.
Questions About this Privacy Policy
If you have any questions about this Privacy Policy or our privacy practices, you can contact us at: info@shefixeditoh.com.